We understand the special importance of the protection of your personal data; therefore, we collect and process only your data that is necessary for the performance of our activities. We process personal data lawfully, transparently and fairly, for pre-determined purposes and only to the extent necessary to achieve those purposes. When we process personal data, we strive to ensure that it is accurate, secure, confidential, and properly stored and protected.
When processing your personal data, we comply with the requirements of the General Regulation on the Protection of Personal Data (hereinafter – BDAR), as well as the processing of personal data established in other legal acts.
1. What is this document?
1.6. which you can do on the Website.
2. Who are we?
2.1 The Website is operated and administered by a company (hereinafter – we) consisting of:
(a) Medisoma LTD, legal entity code: 13332396, address: 40 Merlin close, Chafford Hundread, Grays, Essex, RM166RY United Kingdom
2.1. We are the controller of your personal data in accordance with the provisions of the law.
3. What principles do we follow?
3.1. When processing your personal data, we:
(a) comply with applicable and applicable legislation, including BDAR;
b) we will process your personal data in a lawful, fair and transparent manner;
c) collect your personal data for specified, explicit and legitimate purposes and will not continue to process it in a way incompatible with those purposes, except to the extent permitted by law;
(d) take all reasonable steps to ensure that personal data which are inaccurate or incomplete, having regard to the purposes for which they are processed, are rectified, supplemented, suspended or destroyed without delay;
e) we will keep them in a form that allows you to be identified for no longer than is necessary for the purposes for which the personal data are processed;
(g) ensure that your personal data is processed in such a way as to ensure the appropriate security of personal data through appropriate technical or organizational measures, including protection against unauthorized or unlawful processing of data and against unintentional loss, destruction or damage.
4. How do we collect your personal data?
4.1. We process your personal data in the following ways:
a) when you provide us with personal data. You provide us with your personal information when you make inquiries to us on the Site, communicate with us by telephone, e. by mail. If you contact us in writing, e. by mail or telephone, we will store correspondence or conversation data;
b) when you use the Site. When you use the Site, certain information (such as IP address, type of web browser used, number of visits to the Site, pages viewed on the Site, time spent on the Site, and, if you accessed the Site from a third party site, a link to the Site URL) is collected automatically;
5. What data do you process your personal information and for what purpose?
5.1. We process your personal data for the following purposes:
(a) for the purpose of ensuring the quality of sales and services, i.e. y. to respond to your inquiries you have made to us on the Site regarding our products, solutions or services. You provide us with your personal information by writing to us or communicating with our customer service team by telephone, submitting your complaints about the Website or our services. If you contact us in writing, e. by mail or phone, we will save the data of the correspondence or audio recording (conversation recording). Personal data is processed for this purpose:
Data categories (Name, e-mail address, telephone number, details when you inquire about our products, solutions or services by e-mail (text of the message, etc.) or by telephone (eg telephone call record, telephone call date, time and duration, etc.)).
Legal basis for data processing (Your consent, as well as our legitimate interest in evaluating our customers’ feedback, with a view to improving the quality of our operations and the services we provide.)
Deadline for data processing (Personal data will be stored for this purpose until the potential for cooperation has disappeared and the data are no longer needed.)
b) for direct marketing purposes, to provide you with offers, newsletters and information about the goods and / or services of us, our affiliates and partners. Personal data is processed for this purpose:
Data categories (Name, telephone number, e-mail address)
Legal basis for data processing (Your consent)
d) for the purpose of administering our social network accounts, we process the following personal data:
data categories: name, surname, e-mail email address, gender, country, profile photo, messages sent to us, time and date of their receipt, content and attachments, our replies to your messages and response time, information about the company’s rating, message comments, shares, information about reactions to your messages ”.
Legal basis for data processing: Your consent
data processing deadline: 2 years
6. Do we use your personal data for direct marketing?
6.1. Yes, we may use your personal information for direct marketing purposes to provide you with offers, newsletters and information about the goods and / or services of us, our affiliates and partners that we believe may be of interest to you. However, we will only use your personal data for this purpose with your additional consent.
6.3. You can choose to allow us to use your personal information for direct marketing purposes. You can do this on the contact form by checking the box “I agree that my data will be used for marketing purposes.”
6.4. By granting us the right to process data for the purpose of direct marketing, you also authorize us to contact you for this purpose by means of communication (eg e-mail, telephone, short message (SMS)) or other means of communication (eg Skype, Viber, etc.).
6.5. We may combine available information about you with information available to third parties in order to provide you with offers and newsletters.
6.6. If you consent to the use of your personal data for direct marketing purposes, we may use your personal data to analyze and improve the effectiveness of our websites, advertising and market research, and for other marketing and sales purposes of the Company. In this case, we will use your depersonalized data.
6.7. Even if you have given consent to the processing of your personal data for direct marketing purposes, you can easily revoke this consent at any time for all or part of the processing of personal data. To do this, you can:
(a) notify the waiver e. in the manner indicated in the offers, newsletters received by the method (for example, in offers, newsletters by clicking on the link “Refuse to send newsletters”, etc.), or
6.8. If you withdraw your consent, we will endeavor to stop processing your personal data for direct marketing purposes as soon as possible.
6.9. Withdrawal of consent does not automatically oblige us to destroy your personal data or provide you with information about the personal data we process, so in order for us to carry out these steps as well, you must specify such a request separately.
7.1. We collect information about you using cookies and similar technologies. Cookies are small files that are temporarily stored on your device’s hard drive and allow you to identify you during other visits to the Website, save your browsing history, options, customize content, speed up searches on the Website, create a more convenient and friendly website environment. Cookies are common web browsing practices that make it easier to use the website.
7.3. We use the information we receive from cookies for the following purposes:
a) to ensure the functionality of the Website (eg to enable you to use the personalization of the Website);
b) so that we can improve and develop the Website to better meet your needs;
c) development of services and analysis of the use of the Website;
(d) targeted marketing guidance.
7.5. The following cookies may be used on the website:
(a) “technical cookies” means cookies that are necessary for the operation of the Website;
b) functional cookies are cookies that, although not necessary for the operation of the Website, significantly improve its operation, quality and user experience;
(c) “analytical cookies” means cookies used to generate statistical analysis of the navigation methods of visitors to the Website; the data collected by these cookies is used anonymously;
(d) “targeted or promotional cookies” means cookies used to display offers or other information that may be of interest to you;
e) social networking cookies are cookies that are necessary to use the information on the Website in your social profile account.
7.6. All information about the cookies used on the Website, their purpose, validity and data used is provided here / in the table below:
_gat (Google Analytics cookie used to limit the number of queries to the Google service)
Collect (Used to send information to Google Analytics about a visitor’s device and behavior. Helps identify a visitor using different devices)
r / collect (Collects information about the effectiveness of the ads viewed or clicked on and helps to show visitor-targeted ads)
s (cookie that records visitor clicks on the site)
u (Cookie that helps identify a visitor who has already visited the site),
NID (Collecting information about the visitor’s required preferences)
PHPSESSID (a cookie used by the PHP protocol to collect information about website traffic),
_icl_current_language (Used to save the site language selection)
_ceg.s (These cookies are used to collect statistics about website traffic. The data obtained is used to generate reports and to improve the site)
_ceg.u (These cookies are used to collect statistics about website traffic. The data obtained is used to compile a report and to improve the page)
_gid (These cookies are used to collect statistics about website traffic. The data obtained is used to generate reports and to improve the page)
_ga (These cookies are used to collect statistics about website traffic. The data obtained is used to generate reports and to improve the page)
CONSENT (Used to indicate whether the user has agreed to collect these settings)
(a) without deleting them and / or changing the settings of your web browser so that it does not accept cookies;
b) by clicking on the “I agree” mark in the link (bar) on the website about cookies;
7.9. In some cases, in particular, disabling, not accepting or deleting technical and functional cookies may slow down your Internet browsing, restrict the operation of certain features of the Website, and block access to the Website.
8. Who do we provide your personal data to?
8.2. We may transfer your personal data to companies that assist us in our activities, as well as direct marketing. We require such partners to process your data only in accordance with our instructions and applicable data protection laws.
8.3. We may disclose the information we collect about you to the following third parties:
(a) third party service providers (for example, technical service providers in the performance of our contracts with those service providers, including the performance of services for the purpose of sending newsletters or performing other marketing activities);
(b) third-party service providers whose services we normally use for data storage, telecommunications and website hosting purposes.
c) Facebook, Inc., data is transferred to the United States. The data is stored under the Privacy Shield program, which you can read more about here
8.4. The use of your data by the above-mentioned service providers is limited – they may not use this data for purposes other than providing services to us.
9. How long do we store your personal data?
9.1. We store your personal data for no longer than required by the purposes of the processing or as required by law, if they provide for a longer retention period.
9.2. We strive not to protect outdated, outdated personal data, so only up-to-date information is stored when it is updated. Historical information is protected if it is required by law or for the performance of our activities.
10. How do we protect your personal data?
10.2. Unfortunately, the transmission of information over the Internet is not completely secure. Although we make every effort to protect your personal data, we cannot guarantee the security of your data when you transfer data to the Website – you assume the risks associated with the transfer of data to the Website. When we receive your data, we will apply strict procedures and security measures to protect your data from unauthorized access.
10.3. Should unlikely circumstances arise and we become aware of a breach of the security of your personal data which could seriously jeopardize your rights or freedoms, we will inform you immediately as soon as we become aware of it and determine what information has been accessed.
11. External Sites
11.1. The Website may contain links to external websites – websites of our business partners or websites that promote our goods and / or services. By following any such links to any of the Sites, please note that these Sites and the services accessed through them have their own privacy policies and we do not accept any responsibility or liability for these policies or for any personal data collected on or through these Sites, such as contact or location details. Please review these policies before submitting personal information on these sites or using any services.
12. What rights do you have?
12.1. When processing personal data, we guarantee your rights in accordance with the BDAR Law on the Legal Protection of Personal Data. As a data subject, you have the following rights:
(a) be aware of the processing of their personal data;
b) access to our personal data that we process;
c) demand the correction or supplementation, correction of incorrect, inaccurate, incomplete personal data;
(d) require the destruction of personal data where they are no longer needed for the purposes for which they were collected;
e) request the destruction of personal data if they are processed unlawfully or if you withdraw or do not give your consent to the processing of personal data, which is necessary;
(f) consent to the processing of personal data or the withdrawal of prior consent;
g) request the suspension (other than storage) of your personal data in the event of a dispute or verification of the lawfulness of the processing, the accuracy of the data, and in cases where we no longer need your personal data but you do not want us to destroy it;
h) require that, where technically possible, your personal data collected with your consent or for the performance of the contract be provided in an easy-to-read format or requested to be transferred to another controller.
12.2. We will endeavor to guarantee the exercise of your rights as a personal data subject and to create all conditions for the effective exercise of these rights, but we reserve the right not to comply with your requirements when it is necessary to ensure:
(a) the performance of our legal duties;
(b) national security or defense;
(c) public order, the prevention, investigation, detection or prosecution of criminal offenses;
(d) important economic or financial interests of the State;
(e) the prevention, investigation and detection of breaches of official or professional ethics;
f) Protecting the rights and freedoms of you or others.
12.3. You may submit claims related to the exercise of your rights to us in person, by post or by electronic means. Upon receipt of your request, we may ask you to provide proof of identity, as well as any additional information we require regarding your request.
12.4. Upon receipt of your request, we will respond to you no later than within 30 calendar days from the date of receipt of your request and the submission of all documents required to provide a response.
12.6. If we refuse to comply with your request, we will clearly state the grounds for such refusal.
12.7. If you do not agree with our actions or the response to your request, you may appeal against our actions and decisions to the competent public authority.
13. Who can you complain to?
13.1. If you wish to make a complaint about our processing of data, please submit it in writing, providing as much information as possible, using the contact details provided at the end of this policy. We will work with you and try to resolve any issues promptly.
13.2. If you believe that your rights have been violated under the BDAR, you may lodge a complaint with our supervisory authority, although we will first and foremost try to resolve any disputes with you.
15. How to contact us?
15.1. If you have any questions about our cookies or this cookies policy, please contact us. Details of how to can be found on our ‘Contact Us’ page.