We have extended our returns period to 60 days from the day of receipt. If you are not completely satisfied, please return the goods to us, unused and in the original packaging and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn.
Here at Silvermagicjewellery by Mail providing the best quality products and service is extremely important to us. If you are not completely satisfied, please return the goods to us, unused and in the original packaging, within 28 days and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn.
Please note, once personalised items have been personalised, they are non-returnable.
Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty.
However, goods received damaged in transit will be replaced at no cost with free delivery provided you inform us of any breakage within three days of receiving the order.
Please be advised that we have extended our Christmas returns policy until 14th January 2022.
We would be grateful if you could keep the original packaging that the order will be delivered in so that in the case of a return we will easily be able to trace your order.
Please also note that all returned items need to be returned unworn and in their original condition unless otherwise damaged.
In order to return goods to us:
Unfortunately, any parcels returned from an international address will be at your own cost. Subsequent redispatch of returned/exchanged items will be subject to additional shipping costs. As stated above, we also recommend a free receipt of postage be obtained when returning orders from overseas as we will not accept responsibility for parcels lost in transit.
For the overseas returns address, please contact customer services on 07587285467 or email@example.com